Frequently Asked Questions about Renault and Group1

Frequently Asked Group1 Renault Questions

What are the advantages of using Group1 Renault?
Group1 Renault is aligned with Renault’s commitment to quality sales, competitive pricing and excellent service. We work with you to find the right payment plan to suit your budget. Buy a new or pre-owned Renault with us, and have it delivered to your door anywhere in South Africa.

Do you do regular offers and promotions?
Yes, at Group1 Renault we regularly have exclusive Renault specials and promotions available online and at our dealerships, as well as special promotions directly from Renault South Africa. If you are interested in finding out more about all of our fantastic Renault vehicle promotions and specials then please contact our Group1 Renault dealerships in either Gleneagles or Stellenbosch, or visit our Renault specials page.

Where are you located?
You can find a Group1 Renault dealership in the Western Cape in Stellenbosch, or in Gauteng, at The Glen in Gleneagles. We also regularly sell and deliver vehicles to customers all over South Africa so be sure to contact us no matter where in South Africa you may be. To find our dealership contact details and locations, click here.

Do you only sell used Renault vehicles?
No, we pride ourselves on stocking a variety of brands of quality used cars, along with new and used Renault vehicles.

What assurances do I get on used vehicles?
At Group1 we find the best certified used vehicles in the market and implement stringent quality testing. We guarantee that each and every vehicle we sell is in excellent condition. All vehicles have to pass a strict 101-point vehicle check and they come with an optional Group1 warranty* and service plan*, unless the car already has an existing warranty and service plan.

All used cars sold by Group1 are acquired through trade-ins and direct private sales, so you can rest assured they have never been stolen and will be licensed and legal when you receive the car, with a full-service history. Lastly, we give you a 20-day exchange promise* and all buyers are protected by the Consumer Protection Act.

*Terms and Conditions Apply!

Are you Renault experts?
Our staff are not only Renault experts, but they truly believe in and have passion for the Renault brand. Put us to the test by visiting one of our showrooms or service centres to find out more.

Do you know about other cars too?
Yes. At Group1 we have professional staff who have years of experience and knowledge of a wide range of new and used vehicles. We also sell and service non-Renault vehicles.

How do I book a service?
For your convenience, you can book your Renault vehicle service using the service centre booking form on our service page. Our Renault Service Centre will then contact you to arrange your service with us. Be sure to let us know what your odometer reading is and note any particular issues you are experiencing with your car so our technicians can take a look when you arrive.

Can you provide a trade-in value on my car?
Yes. Getting the best and most accurate valuation on your car is essential for getting the best value on a new purchase and planning any finance you may need. Click here to request a trade-in valuation from our experienced staff.

Where does Renault sit compared with other motor manufacturers?
Renaults are renowned for excellent design features, high safety ratings and reliability. Often Renault models are first in their respective classes to achieve 5-star safety ratings. The Captur and Clio are some of the safest models out there! The Sandero and Duster rate highly on reliability and in terms of price and accessibility the entry-level Kwid is a great option for those on a budget.

What’s the current range of Renault cars, crossovers and people movers?
The Renault Clio V, Megane RS 300 Trophy and Kiwd are all new Renault hatchbacks in South Africa, while the Captur, Duster, Koleos, and Kiger (replaced the Sandero) are the crossover and SUV options and the Triber is an MPV/ people mover in the new Renault cars range.

What’s the current range of Renault sports utility vehicles?
All of the best (not to mention the most desirable) Renault SUV superstars are available on our showroom floors! This includes the Renault Duster, Renault Captur, Renault Kiger, and Renault Koleos

What’s the current range of Renault commercial vehicles?
The Renault Trafic panel van is Renault’s resident workhorse/ commercial van.

How reliant are your fuel consumption figures?
All fuel consumption figures are gathered under certain testing conditions and therefore may differ in other and/ or real-world circumstances, however, they offer a good baseline figure for comparisons. Please also keep in mind that these figures have been provided by Renault SA as an average consumption figure and factors such as driving style and terrain will also affect these figures.

How do I find out what my Renault’s service intervals are?
If you want to find out what your Renault’s service intervals are you can check your vehicle’s service book or call our service and they will be happy to help you. Alternatively, take a look at service intervals under specifications on the brochure for your particular Renault.

Can I buy an additional Service Plan or Maintenance Plan?
Yes, you can get a quote on service and maintenance plans from Group1 Renault at any time! For more information on service plans, you can visit our website. If you need help, contact one of our dealerships to assist you. We also offer additional products like chip and dent insurance too – so be sure to enquire about all our additional products.

How do I know what my warranty includes?
If you purchase a new Renault you should get a five-year warranty with the vehicle, which covers the cost of repair or replacement of any defective parts, material, or even assembly and manufacturing defects. Your Renault Warranty also covers any consequential damage resulting from the original defect. Note that identification must be done by a certified Renault service centre like Group1 Renault, in consultation with Renault South Africa. For more information, you can check your own personal 5-year Renault Warranty Policy.

Subscribe to our Newsletter

  • This field is for validation purposes and should be left unchanged.

Share This